Depending on how you use the website and the Service, we may collect the following categories of personal data.

Information you provide directly

This may include:

• your name;

• your email address;

• your phone number;

• the name of your landlord or other recipient;

• the landlord’s address, if you provide it;

• the rental property address;

• tenancy dates;

• deposit amount;

• dispute-related facts and supporting information;

• bank details you choose to include;

• additional information you enter into the form;

• messages you send to us.

Information collected automatically

When you visit the website, certain technical information may be collected automatically, such as:

• IP address;

• browser type;

• device information;

• operating system;

• basic website usage information;

• cookie-related preferences.

Payment-related information

Payments are processed by third-party payment providers. We do not store full card details.

We may receive limited transaction-related information, such as:

• payment status;

• payment amount;

• transaction identifier;

• limited billing or anti-fraud information shared by the payment provider.