Terms Of Service

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Terms & Conditions

Last updated: 03.27.2026

These Terms & Conditions (“Terms”) govern your access to and use of the Simpletter website and related services (together, the “Service”).

By accessing or using the website, purchasing the Service, or generating a document through the website, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. About the Service

Simpletter is a self-service digital document generation tool.

The Service helps users create structured letters and related documents for common rental situations based on information submitted by the user.

The Service is intended for consumers only. It is not intended for law firms, claims management businesses, collection agencies, or other commercial resellers of legal or quasi-legal services.

2. No legal advice; no lawyer-client relationship

Simpletter is not a law firm and does not provide legal advice, legal representation, or legal services.

Nothing on the website, and no output generated through the Service, constitutes legal advice or should be relied on as a substitute for advice from a qualified lawyer.

Your use of the Service does not create any lawyer-client, attorney-client, fiduciary, or similar professional relationship between you and Simpletter.

The Service generates documents automatically based on the information you provide. You are solely responsible for reviewing any generated output and deciding whether and how to use it.

3. Eligibility

You may use the Service only if you:

are at least 18 years old;
have legal capacity to enter into a binding contract; and
use the Service in compliance with these Terms and applicable law.

The Service is offered to consumers only. You may not use the Service for resale, white-labelling, client work on behalf of a business, or any other commercial exploitation without our prior written consent.

4. Your information and responsibility for accuracy

You are solely responsible for:

the accuracy, completeness, and legality of all information you submit;
ensuring that you have the right to provide any personal data or other content entered into the Service;
reviewing all generated documents before using, sending, signing, sharing, or relying on them; and
deciding whether the generated document is suitable for your particular situation.

We do not verify the truth, accuracy, completeness, legal sufficiency, or current relevance of the information you provide.

We are not responsible for any consequences resulting from inaccurate, incomplete, misleading, outdated, or omitted information submitted by you.

5. Nature of the generated documents

The Service generates documents automatically using templates, workflows, automated logic, and AI-assisted processing.

Although we aim to produce clear and useful outputs, we do not guarantee that any generated document will:

be legally accurate in every case;
be appropriate for your specific circumstances;
achieve any particular result;
be accepted by a landlord, authority, court, agency, or third party; or
prevent, resolve, or succeed in any dispute.

Generated documents may need to be edited, supplemented, or reviewed by a qualified lawyer before use.

6. One letter per payment

Each completed purchase entitles the user to one generated document for one completed intake submission.

Unless expressly stated otherwise on the website, a payment does not include:

unlimited document generation;
multiple letters for different matters;
revisions by a lawyer;
legal consultation;
ongoing support; or
a subscription.

If a user wishes to generate another document or submit a materially different matter, a new purchase may be required.

7. Orders, pricing, and payment

Prices are displayed on the website or checkout page and may be updated from time to time.

By placing an order, you agree to pay the applicable price, taxes, and any stated fees.

Payments are processed through third-party payment providers. We do not store full payment card details.

We may refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, abuse, pricing error, technical error, legal risk, or breach of these Terms. If payment has already been captured for a cancelled order, we will refund the relevant amount where required by law.

8. Digital service; immediate performance

The Service consists of digital content and/or a digital service supplied electronically.

By completing a purchase and requesting generation of a document, you expressly request that the Service begin immediately and that digital content and/or digital services be supplied without delay.

You acknowledge and agree that the Service may be performed immediately after purchase.

Where the checkout includes a confirmation or checkbox relating to immediate performance, digital delivery, or waiver/loss of withdrawal rights, you agree that such consent forms part of the contract between you and Simpletter.

9. No refunds once generation starts

Because the Service is a digital service and/or digital content intended to begin immediately after purchase, all sales are final once the generation process has started.

No refund will be provided once document generation has started, except where required by applicable law.

You are responsible for reviewing your information carefully before submitting payment and requesting generation.

Nothing in these Terms limits any non-waivable consumer rights you may have under applicable law.

10. Delivery

Generated documents are typically delivered on-screen, by download, by email, or by another digital method described on the website.

Delivery times are estimates only and may vary due to technical issues, third-party provider delays, maintenance, abuse prevention measures, or causes outside our reasonable control.

You are responsible for providing a correct email address and for checking your inbox and spam folder where delivery by email applies.

11. Acceptable use

You agree not to:

use the Service for unlawful, fraudulent, abusive, defamatory, harassing, or misleading purposes;
submit false, deceptive, or fabricated information;
use the Service to generate documents for impersonation, extortion, threats, harassment, bad-faith claims, or any improper purpose;
interfere with, disrupt, reverse engineer, scrape, copy, or misuse the Service or its underlying systems;
use automated means to access the Service in a way that imposes unreasonable load; or
use the Service in violation of applicable law or third-party rights.

We may suspend or refuse access where we reasonably believe the Service is being misused.

12. Intellectual property

All intellectual property rights in the Service, including the website, branding, design, workflows, templates, software, prompts, text, graphics, and related materials, are owned by us or our licensors.

Subject to these Terms and payment of the applicable fee, we grant you a limited, non-exclusive, non-transferable, revocable license to use the generated document for your own personal use in connection with the matter for which it was created.

You may not:

resell, sublicense, redistribute, or commercially exploit the Service or its outputs;
copy or reproduce the website, workflows, prompts, or template system except as permitted by law; or
remove proprietary notices where not permitted.

13. Privacy and personal data

We process personal data in accordance with our Privacy Policy and applicable data protection law.

By using the Service, you represent that, where you provide personal data relating to another person, you have a lawful basis and any required authority or notice to do so.

You should read our Privacy Policy carefully before using the Service.

14. Third-party providers

We may use third-party service providers to operate the Service, including providers for hosting, analytics, AI processing, payment processing, email delivery, and document generation.

We are not responsible for outages, interruptions, or failures caused by third-party providers, except where liability cannot lawfully be excluded.

15. Disclaimers

To the fullest extent permitted by law, the Service is provided on an “as is” and “as available” basis.

We make no representation or warranty, express or implied, regarding:

merchantability;
fitness for a particular purpose;
non-infringement;
uninterrupted or error-free operation;
compatibility with every device or browser; or
the legal sufficiency, enforceability, or outcome of any generated document.

We do not guarantee that use of the Service will prevent disputes, avoid legal proceedings, or secure any payment, refund, settlement, or other remedy.

16. Limitation of liability

To the fullest extent permitted by law, Simpletter shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, opportunity, data, or anticipated savings, arising out of or in connection with the Service.

Our total aggregate liability arising out of or in connection with the Service shall not exceed the amount paid by you for the specific order giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

17. Indemnity

You agree to indemnify and hold harmless Simpletter and its service providers, affiliates, owners, contractors, and representatives from and against claims, liabilities, damages, losses, and expenses arising out of or related to:

your breach of these Terms;
your misuse of the Service;
your unlawful, inaccurate, or misleading input; or
your violation of any law or third-party right.

18. Suspension and termination

We may suspend, restrict, or terminate access to the Service at any time, with or without notice, where reasonably necessary to:

protect the Service or other users;
investigate fraud, abuse, or unlawful conduct;
comply with legal or regulatory obligations; or
enforce these Terms.

Sections that by their nature should survive termination shall survive, including those relating to intellectual property, disclaimers, limitation of liability, indemnity, and governing law.

19. Changes to the Service or Terms

We may update, change, suspend, or discontinue any part of the Service at any time.

We may amend these Terms from time to time. The updated version will be posted on the website with a revised “Last updated” date. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

20. Governing law and jurisdiction

These Terms shall be governed by the laws of the Republic of Cyprus, without regard to conflict of laws principles.

If you are a consumer, nothing in these Terms deprives you of any mandatory consumer protections available to you under applicable law.

Any dispute arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Cyprus, unless applicable consumer law requires otherwise.

21. Contacts

If you have questions about these Terms, you may contact us at:

info@simpletter.co

You will find an easy-to-navigate table of contents on the left on desktop, or above on tablet and mobile. The placeholders below can be replaced by your actual Terms of Service text, including H2, H3, paragraphs, lists, and links as needed for your legal content.

Questions?

If you have questions about these terms, contact us at: legal@simpletter.co

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Terms & Conditions

Disclaimer: Not a law firm. No individualized legal advice.

Resources

How it works

FAQ

Legal

Terms & Conditions

Disclaimer: Not a law firm. No individualized legal advice.